This website and its associated subdomains (Site) are owned and operated by Muval Pty Ltd (ABN 12 611 512 559) (Muval, we or us).
Capitalised terms in these Terms have the meaning given in the Muval Glossary.
(i) for Users who accept the amended Terms upon account creation or booking confirmation, upon acceptance; and
(ii) for all other Users, 28 days after the publication of the amended Terms.
(d) If you do not accept any changes to these Terms of the kind referred to in clause 1(c), then you should cease using the Platform and Services. We recommend you check our Site regularly to ensure you are aware of our current Terms.
(b) For the avoidance of doubt, any Removal Contract entered into between a Customer and a Mover in the course of Muval providing Assisted Booking Services will be subject to these Terms as if the parties transacted via the Platform.
(c) Additional or alternative terms and conditions, including fees and charges may apply to our Assisted Booking Services. These will be provided with any quotation for such services.
(i) the Platform;
(ii) any Assisted Booking Services offered by Muval from time to time, on the terms and conditions applicable to those Assisted Booking Services; and
(iii) any Ancillary Products and Services offered by Muval from time to time, on the terms and conditions applicable to those Ancillary Products and Services.
(b) Muval does not:
(i) offer or provide removalist services or act as a common carrier in any respect;
(ii) act as a representative or agent of, on behalf of, or for the benefit of, any Customer, Mover or third party;
(iii) take any responsibility for any aspect of any interactions between Users;
(iv) take any responsibility for your use of, the accuracy of, or any estimates or quotations made using the Inventory Calculator Tool;
(v) act as an intermediary between Users, or assist or involve itself in any dispute between Users, but may elect to do so (at our absolute discretion) to improve User experience;
(vi) take any responsibility for the capacity of Users, including the ability of Movers to perform removalist services and the ability of Customers to pay for removalist services; or
(vii) take any responsibility for the truth or accuracy of any information provided by Users.
(c) Muval may, at our absolute discretion, refuse to allow any person to access the Platform or Services, and may cancel or suspend any existing User’s access to the Platform or Services, at any time.
(i) be eighteen or older at all relevant times;
(ii) have the legal right and capacity to enter into a legally binding agreement with us on your own behalf or on behalf of the person or entity you represent (as applicable);
(iii) be either the owner of the goods to be moved pursuant to a Removal Contract, or the authorised agent of the owner;
(v) ensure that all information which you submit via the Muval Platform is accurate and kept up to date, and is not:
(1) potentially or actually harmful to Muval, any User or any other person;
(2) false, misleading or deceptive;
(4) used in any way that infringes on any proprietary or intellectual property rights;
(5) defamatory, harassing or threatening; or
(6) in breach of any applicable law.
(b) You are solely responsible for your choice of Mover and your obligations under any applicable Removal Contract.
(a) you are at least eighteen years old;
(b) you have the legal right and capacity to enter into a legally binding agreement with us on your own behalf or on behalf of the person or entity you represent (as applicable);
(c) you are either the owner of the goods to be moved pursuant to a Removal Contract, or the authorised agent of the owner;
(e) any information which you have provided to us or submitted via the Platform is accurate.
The Quoted Price provided is the estimated total price of your Move, including the Mover’s Fee and the Service Fee, exclusive of any transaction fees charged by Muval’s third party payment services providers.
(b) Mover’s Fee
The Mover’s Fee applicable to your Move is an estimate calculated based on:
(i) pricing information that the Mover has provided to Muval;
(ii) the Move Details that you have provided to Muval.
(c) Service Fee
The Service Fee is our fee charged in consideration for our providing the Services to you. It is calculated as a percentage of the Mover’s Fee, ranging between 10% and 50% depending on a number of factors, including the total Mover’s Fee, the scope of the Move and whether the booking is a Standard Booking or a Short Notice Booking.
Muval will be taken to have rendered our Services to you at the time of Booking Confirmation, and you are obliged to pay the Service Fee at that time.
(d) Payment Service Provider Fees
In order to accept payment, Muval may engage third party payment services providers. These providers may charge transaction fees, depending on the payment method you choose. Any such fees will be displayed on the booking confirmation page.
(e) The total price ultimately payable for your Move may differ from the Quoted Price provided to you upon booking. This may be due to a variation or adjustment made in accordance with the terms of your Removal Contract
. (Variation). For example, if:
(i) the volume of items to be moved does not match the estimate provided by you or the Inventory Calculator Tool; or
(ii) access to the items to be moved is made difficult by steep staircases or driveways.
(f) Where your Mover identifies that a Variation to the Quoted Price is required, your Mover will give their reasons in writing for why the Variation is required. Then, you will be asked to approve the proposed Variation in writing.
(g) If you approve a Variation raised by your Mover and have communicated this approval, any resultant increase or decrease in the Quoted Price for your Move (including the constituent Mover’s Fee and our Service Fee) will be applied accordingly.
(h) Muval makes no representations, warranties or guarantees regarding the amount of, or any Variations to, the Quoted Price or Mover’s Fee. You are solely responsible for:
(i) ensuring that you provide complete and accurate Move Details to Muval and your chosen Mover; and
(ii) understanding and confirming the terms of your Removal Contract with your chosen Mover.
(i) Unless otherwise stated, all amounts set out in these Terms are exclusive of GST.
(i) the Deposit – at the time of Booking Confirmation;
(ii) the balance of the Quoted Price – on the date which is 5 days before your Move Date; and
(iii) any Variations, either refund or additional charge – within 10 days of Muval’s receipt of written approval by both parties.
(c) Upon Booking Confirmation for a Short Notice Booking, you authorise Muval to process payment of:
(i) the full Quoted Price for your Move – at the time of Booking Confirmation; and
(ii) any Variations, either refund or additional charge – within 10 days of Muval’s receipt of written approval by both parties.
(d) Muval utilises third party payment service providers to collect payments from you. Except for the Service Fee, payment of the Quoted Price passes directly from the third-party payment service provider to the Mover.
(e) If there is an issue with the processing your payments, Muval will contact you to make alternative payment arrangements.
(f) By using any payment method or providing payment details to pay for the Services you represent and warrant that:
(i) you are legally authorised to use such payment method and provide such information, and that all information provided is accurate, complete and current;
(ii) if you are acting on behalf of a person or entity that owns the payment method, you are authorised by that person or entity to use the payment method; and
(iii) you have read, understand, and will comply with the terms and conditions of the third-party payment service provider which is processing your payment.
(b) The rights and obligations arising from the cancellation of a Removal Contract (including refunds of amounts paid under that agreement) will be governed by the terms of the applicable Removal Contract, except to the extent that they are inconsistent with these Terms.
In the event of a cancellation for any reason, Muval is only responsible for the Services Fee. Any refund of the Mover’s Fee must be negotiated directly with the Mover subject to the terms of the Removal Contract.
(c) Muval is not a party to your Removal Contract and makes no representations, warranties or guarantees about your right to cancel your Removal Contract or to claim a refund of, or otherwise recover, any amounts paid pursuant to your Removal Contract.
(d) Other than as specifically set out in these Terms, and subject to your rights under any Non-Excludable Conditions, all fees and charges payable to Muval are non-cancellable and non-refundable.
(e) Customer Cancellations
(i) If you have made a Standard Booking and cancel your Removal Contract:
(1) at least 3 weeks before the applicable Move Date; or
(2) within 48 hours of the Confirmation Date,
then Muval will refund the Service Fee within 10 business days.
(ii) If you have made a Short Notice Booking and cancel your Removal Contract, then the Service Fee is non-refundable.
If your selected Mover:
(i) accepts the Move through the Platform, then cancels or fails to perform a Removal Contract; or
(iii) is not contactable to facilitate your Move after reasonable attempts to contact them,
(iv) Muval is satisfied, at our absolute discretion, that the Service Fee should be returned to you,
then Muval will refund the Service Fee within 10 business days.
(g) If your Move is cancelled in the circumstances described in clause 11(f)(ii), then Muval will provide reasonable assistance to you to recover any portion of payments made towards the Mover’s Fee.
(a) Muval disclaims all implied warranties, including warranties of title, merchantability, fitness for a particular purpose and non-infringement;
(b) Muval disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or services supplied), arising out of or in any way connected with:
(i) the availability or otherwise of the Platform or Services or your suspension from access to the Platform or Services;
(ii) any transaction of any kind between Customers and Movers, including in relation to the terms of, performance or non-performance of, payment under, or liability arising from the Removal Contract;
(iii) any transaction of any kind between Users and third parties; or
(iv) any damage of any kind to property, or personal injury, caused or incurred by any User.
(c) Muval disclaims all liability for indirect, incidental or consequential loss or damage of any kind (including, without limitation, lost profits or lost savings);
(d) Muval's liability to you in respect of the provision of Services is limited to the total value of all Service Fees paid by you in respect of those Services to Muval during the twelve-month period prior to any incident causing the liability of Muval, or $50, whichever is greater; and
(e) Muval’s liability to any User in relation to a breach of any Non-Excludable Condition (other than a Non-Excludable Condition that by law cannot be limited) is limited, at our option to any one of resupplying, replacing or repairing, or paying the cost of resupplying, replacing or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, services in respect of which the breach occurred.
(f) Muval shall not be liable to you for any delay or non-performance of our obligations under these Terms arising from any cause beyond our control including, without limitation, act of God, governmental act, war, fire, flood, explosion or civil commotion.
(i) use its best efforts to promptly do all things reasonably necessary to give full effect to these Terms; and
(ii) obtain and maintain all consents, approvals and authorities necessary for any party to perform its obligations under these Terms.
(c) Severance: The provisions of these Terms are severable, and if any one or more provisions may be determined to be judicially unenforceable, in whole or in part, the remaining provisions shall be binding and enforceable.
(d) Waiver: any failure by a party to enforce that party's rights under these Terms and any forbearance delay or indulgence granted by that party to any other party shall not be construed as a waiver of that party's rights under these Terms.
(e) Costs: Each party will pay their own costs in relation to these Terms.
Ancillary Products and Services means the services described in clauses 2(c) and 5.
Assisted Booking Services means the services described in clauses 2(b) and 4.
Booking Confirmation has the meaning given in clause 3(b)(v).
Confirmation Date means the date on which a Customer confirms their selection of a Mover and Move Date and gives authorisation for payment.
Customer has the meaning given in clause 3(a)(i).
Deposit means a charge representing Muval’s Service Fee plus 30% of the Mover’s Fee for a Move.
Move means the transport by a Mover of Customer goods from one address to another.
Move Date means the calendar date of a Move.
Move Details means the information required by Muval and the Mover to schedule and arrange the Move, including Customer contact details, pick-up and delivery addresses, volume and types of goods to be moved, preferred Move Date.
Mover has the meaning given in clause 3(a)(i).
Mover’s Fee means the total of all fees quoted to a Customer by a Mover for a Move pursuant to a Removal Contract.
Mover Services means the provision of backload truck/rail/container space to move goods from one location to another, together with any other services offered by a Mover, to facilitate a Move.
Muval, we, or us means Muval Pty Ltd (ABN 12 611 512 559).
Non-Excludable Condition means any implied condition, warranty or guarantee in a contract, the exclusion of which would contravene the law or cause any part of the contract to be void.
Platform means the web-based platform of that name that is operated by Muval and described in clauses 2(a) and 3.
Quoted Price means the price quoted in relation to a Move (including the Mover’s Fee and Service Fee, as adjusted or varied by agreement between the Customer and Mover.
Removal Contract has the meaning given in clause 3(b).
Services means the provision of Muval’s Platform, any Assisted Booking Services, and any Ancillary Products and Services (as applicable).
Service Fee means the fee payable to Muval for providing the Services.
Short Notice Booking has the meaning given in clause 3(b)(iii).
Site means www.muval.com.au and any associated subdomains.
Standard Booking has the meaning given in clause 3(b)(iii).
Terms means this document, the Customer Terms and Conditions.
User means any user of the Muval Platform or Services, including both Customers and Movers.
Variation has the meaning given in clause 9(e).