Terms of Use

This website and its associated subdomains (Site) are owned and operated by Muval Pty Ltd (ABN 12 611 512 559) (Muval, we or us).

These Terms of Use (Terms) and our Policies (including our Privacy Policy (available at: https://www.muval.com.au/privacy-policy) and Cookie Policy (available at: https://www.muval.com.au/cookie-policy)) govern your access to and use of this Site. Please review these carefully before accessing or using the Site and immediately cease use if you do not agree to them.


1. These Terms

  1. These Terms constitute a legally binding agreement between Muval (as the owner and operator of the Site) and you (as a User of the Site).
  2. The following additional Terms and Conditions apply in respect of our Services: If there is a conflict between these Terms and any Terms and Conditions applicable to the Services, the latter will have priority.
  3. We may vary these Terms (at any time and at our discretion) by publishing the varied Terms on our Site, at which time they will become effective immediately. We recommend that you check our Site regularly to ensure you are aware of our current Terms.

2. User representations

  1. are at least eighteen years old;
  2. have the legal right and capacity to enter into a legally binding agreement with us; and
  3. agree to use this Site in accordance with these Terms, our Policies and all applicable laws and regulations.

3. Licence

We grant you a non-exclusive, royalty-free, revocable, non-transferable worldwide licence to use this Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

4. Accuracy and completeness of Content

Information and materials provided on this Site (Content) is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

5. Account registration and use

  1. Movers must register an account to access and use our Site and Services to publish availability and available capacity. Customers are not required to register an account.
  2. Account registration and use is subject to our Mover Terms and Conditions (available at: https://www.muval.com.au/mover-terms-conditions).

6. Prohibited conduct

  1. doing anything that would constitute a breach of an individual’s privacy or any other legal rights;
  2. using the Site for any fraudulent or misleading purpose, including to impersonate another person;
  3. using the Site or any Content in any way that competes with our business;
  4. using the Site to defame, harass or threaten us or any person;
  5. doing anything which damages or interferes with our Site, servers and networks or the provision of Services, including tampering with or modifying our Site and transmitting viruses or other disabling features;
  6. accessing any part of the Site by any means other than through the interface provided;
  7. using, copying or distributing Content except as permitted by these Terms; and
  8. facilitating or assisting a third party to do any of the above acts.

7. User Content

You may be permitted to submit or transmit relevant information (User Content) on our Site. By making available any User Content on or through our Site, you agree that you are solely responsible for such User Content and warrant that neither the User Content nor your submission or transmission of it through use of our Site will infringe on or violate any third party’s intellectual property rights or rights of privacy, or result in violation of any applicable laws or regulations.

We do not endorse or approve, and are not responsible for, any User Content. We may at any time (at our sole discretion) remove any User Content.

8. Third party sites and services

Our Site may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites, or any services offered by or obtained from third parties.

Any services obtained from third parties are subject to that third party’s terms and conditions and policies. We strongly encourage you to read these before using such services and make your own investigations with respect to their suitability.

9. Discontinuance

  1. discontinue our Site, in whole or in part; and
  2. exclude any person from using our Site.

We are not responsible for any direct and indirect loss, damage or expense (irrespective of the manner in which it occurs) that you may suffer arising from or in connection with any such discontinuance or exclusion.

10. Representations and warranties

To the maximum extent permitted by law, we make no representations or warranties about our Site or Content, including that:

  1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
  2. access will be uninterrupted or error-free; or
  3. our Site will be secure.

You read, use and act on our Site and Content at your own risk.

11. Liability

To the maximum extent permitted by law in no event shall we be liable for any direct and indirect loss, damage or expense (irrespective of the manner in which it occurs) which may be suffered due to your use of our Site or the Content, or as a result of the inaccessibility of this Site or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

12. Jurisdiction

Your use of the Site and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that State.

13. General provisions

  1. Severance: The provisions of these Terms are severable, and if any one or more provisions may be determined to be unenforceable (in whole or in part), the remaining provisions shall be binding and enforceable.
  2. Waiver: Any failure by a party to enforce that party's rights under these Terms and any forbearance delay or indulgence granted by that party to any other party shall not be construed as a waiver of that party's rights under these Terms.

Interpretation: The following rules apply unless the context requires otherwise:

  • headings are for ease of reference only and do not affect interpretation;
  • a reference to a person, corporation, trust, partnership or other entity includes any of them;
  • if a word or phrase is defined, its other grammatical forms have a corresponding meaning;
  • the meaning of general words is not limited by specific examples introduced by “including”, “for example” or similar expressions;
  • a reference to a party to an agreement or document includes that party’s successors, permitted substitutes and permitted assigns;
  • a reference to conduct includes, without limitation, an omission, statement or undertaking, whether or not in writing; and
  • a rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation of this document or any part of it.

Please contact us at:

Muval Pty Ltd (ABN 12 611 512 559)

Email: support@muval.com.au

Phone: 1300 168 825

Last updated: April 30th, 2024