This website and its associated subdomains (Site) are owned and operated by Muval Pty Ltd (ABN 12 611 512 559) (Muval, we or us).
We understand that your privacy is important to you and are committed to protecting the privacy of all users of our Site and Services.
This Privacy Policy describes how we collect, use, store and disclose your Personal Information. It should be read together with our Website Terms of Use (available at: https://www.muval.com.au/terms-of-use) and Cookie Policy (available at: https://www.muval.com.au/cookie-policy).
BY PROVIDING PERSONAL INFORMATION TO US, YOU CONSENT TO OUR COLLECTION, USE, STORAGE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND ANY OTHER ARRANGEMENTS THAT APPLY BETWEEN US.
We may change this Privacy Policy from time to time by publishing the varied policy on our Site, at which time it will become effective immediately. We encourage you to check our Site regularly to ensure that you are aware of our current Privacy Policy.
We may collect the following types of Personal Information when you use our Services:
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
We may collect, hold, use and disclose your Personal Information to:
A failure by you to provide information requested by us may mean that we are unable to provide some or all of our Services to you.
We may disclose your Personal Information for the purposes described in this Privacy Policy to:
We may use cookies and similar technologies for a number of purposes including to access your information when you use our Site and Services, to keep track of your preferences, direct specific content to you, for analysis of our user base, and to improve our Services.
We will handle any Personal Information collected by cookies in the same way that we handle all other Personal Information as described in this Privacy Policy.
More details can be found in our Cookie Policy (available at: https://www.muval.com.au/cookie-policy).
Calls to our service number may be recorded or monitored for quality, verification and training purposes. If you do not wish to have your call recorded, you will be given the option to either end the call or ask to be transferred to another line where monitoring or recording does not take place.
We store Personal Information in electronic form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.
Movers must register an account to access and use our Site and Services to publish availability and available capacity. Customers are not required to register an account.
Account registration and use is subject to our Mover Terms and Conditions (available at: https://www.muval.com.au/mover-terms-conditions).
Our Site may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from this Privacy Policy, so we encourage you to read them before using those websites.
You can access the Personal Information we hold about you by contacting us at the details provided below.
Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
If you think that any Personal Information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
For further information about our Privacy Policy or practices, to access or correct your Personal Information, or make a complaint, please contact us using the details set out below:
Muval Pty Ltd (ABN 12 611 512 559)
Email: support@muval.com.au
Phone: 1300 168 825
These Terms last updated: November 25th, 2019