Fragile Removals & Storage
4.50 · 1067 reviewsReviews summary
93 reviews | ||
2 reviews | ||
5 reviews |
Keep it stress free
Moving home, whether it's just around the corner or across the city, can be stressful to manage especially if it is your first time doing so. You can do it the hard way on your own or the stress-free way with Fragile.
As an AFRA-accredited company, we can assist you with your relocation no matter how short or long the distance may be. Our moving staff are trained to know how best to help you in every step of the moving process. With the variety of moving options we offer, you can be sure to find a cost-effective package that will suit your needs and budget.
Local areas serviced
Removalists Melbourne Removalists Northern Beaches Removalists Perth Removalists Brisbane Removalists AdelaideRob R
Positive: Professionalism
Byron Ford
Positive: Professionalism, Punctuality, Quality, Value
Adam Bryers
5 stars Fragile Removals and Storage. For somebody who has moved a number of times and used different companies I was really happy with the service provided. Very easy booking and lead up to the uplift of our belongings for the trip from Melbourne to Perth. Special thanks to the crack moving crew of Sean, Peter and Robert who were very polite and efficient with the actual uplift with some light hearted banter added in which took the edge off the stress around the move. What really struck me was the care that went in to wrapping individual items in protective covering and loading. We are still to receive our belongings on the other side however I've got no doubt all will be well. I recommend this company.
Carol Hardcastle
Positive: Professionalism, Punctuality
Renee Thiedeman
I used Fragile based on a recommendation from a friend who had used them a few times. Their hourly rate was really competitive compares to other removalists and my dealings with Peter in the preparation phase were really easy. On move day, the three gents in the truck were friendly, professional, got all my belongings in the one truck load through careful packing, and got everything delivered safely.
Storm Anderson
I've used Fragile Removals for two moves now and both times they've been professional and time efficient and they always seem to have extra room in the truck for boxes. Would definitely recommend them for anyone moving.
Sofia Milianku
Had a great experience moving due to the fantastic work of our removalists. They worked very hard, never stopping and were very respectful of our needs. Will definitely recommend them to everyone.
alfran so
Services: In-state moving , Moving-related packing Positive: Professionalism , Punctuality , Quality , Responsiveness
Saleh Saeb
Positive: Professionalism, Quality, Responsiveness, Value
andrea davis
Can’t fault this company. My belongings arrived safely, Peter from customer service has been prompt and friendly and the service and removalists were polite and on time.
Samuel Spencer
I booked an interstate move with the guys at Fragile removals. Booking the move was easy, plenty of follow up calls from Peter to confirm. The uplift guys (Shaun, Danny and Matt) were great! Had a good chat and laugh, very careful with wrapping the goods and packing into the truck. The guys that delivered the goods (Jherome, Oliver, Chris) were all great blokes, smashed out the unloading, very professional. Thanks!
Michael Kan
Of all the moves throughout our lifespan, Fragile Removalists have been amongst the most competitive yet most able to live up to what they offer from the first phone call to the wave Goodbye. Very happy.
Chan Neang
Super friendly and professional. Very efficient with pick up and drop off. Would definitely use them again.
Ray Borrett
The guys that came were fast and efficient but more importantly careful. Great service. Highly recommended.
Groovey Man
The removalist team was great. From the beginning of the time of booking, right through to the guys driving away in the truck. The actual shifting process went smoothly. Nothing was broken and I requested for a few things to be moved around. This request was cheerfully responded to. Overall a good experience. Service: Local moving
Jessica White
Used to move house. Very helpful, patient and efficient removalists. Nothing was too much trouble. Excellent value for money. Would highly recommend. Services: Local moving , Moving-related packing
Gourav Sharma
Booked fragile removals to move my entire house furniture from Perth to Melbourne, they provided me the best quote and furniture came over without any issues whatsoever. I would highly recommend them. Booked them for a 2nd time and this time and boy they didn't disappointed this time either. I had same pleasant experience as last time, no fuss and quality work.
Tony Windle
Very good service overall
Andrew Simpson
Positive: Professionalism, Quality, Responsiveness, Value
Sara Goldberg
The removalists were fast, professional and efficient. They were courteous throughout as were the customer service representatives I spoke with. I highly recommend. Service: Local moving
Vy Poon
We recently moved from Sydney to Perth in the middle of Covid-19 and decided to choose Fragile Removals. We couldn’t be happier with the professionalism and efficiency Fragile displayed. Not only were they competitive with their pricing ($1,000 cheaper than another company that was recommended to us), but they made the stressful move from Sydney to Perth relatively stress free. The boys were punctual, polite, respectful and careful. Everything that hadn’t been put into boxes were carefully wrapped (with no extra charge), and all our requests were happily dealt with in a timely manner. We were pleasantly surprised when three boys showed up to load the truck, and again when they delivered them back in Perth. With three sets of hands the process of loading and unloading couldn’t be quicker. We must thank the boys at the Sydney end for working their butts off that day. They made sure our items were carefully handled and were there for close to eight hours with hardly a break. Nothing seemed too hard and it really put our mind at ease knowing our goods were in good hands. We were contacted shortly after reaching Perth to inform us of when our delivery was due. The communication and follow up was excellent. We couldn’t be happier with the whole process. We’re still unpacking, but so far nothing appears to be damaged. All fragile items arrived in perfect condition - so it’s fitting the company would be called Fragile Removals! Head office was easy to deal with too. Thank you Fragile Removals for looking after us! We will use your company again without hesitation, and will refer you to everyone we know :)
Dee Molloy
Chris and Kevin that moved us from our old home to our new hone were fantastic. They took apart and remade all our furniture and put all the boxes in the right rooms. The communication was great and they were very friendly and helpful. Will be recommending to my friends and family!
Dan Dragon
Professional, efficient, punctual and friendly. Definitely recommend! Services: Moving-related packing , Local moving
Hemani Thakore
Positive: Professionalism, Punctuality, Quality, Responsiveness
Lyle Tomlinson
Positive: Professionalism, Quality, Value
Maddy Honey
Fragile have been excellent! The guys who moved us were polite and basically ran during the move. They were super quick, on time and we had no damage to any of our furniture or belongings. I have used this company for over 7 years and I wouldn't use anyone else!
Monique Corrigan
Awesome fast professional and when I was in a state of flux, the guys were calm and methodical making it so much less stressful for me. 👍👍 thank you
Edwina Stevenson
Highly recommended very professional removalists from pick up with Mark and James to the team in Melbourne excellent job. I would use your company again and all future moves. Thank you for taking great care with our contents not a single scratch dent or crack😀
Kerri Johnson
John Upstill
Our move went seamlessly. Great staff who communicated well.
Torren Slipais
The guys were fast and very careful. I always use Fragile and I’m always very happy
A. S. R xxx
Positive: Professionalism, Quality, Responsiveness, Value
Victoria Ariana
Fragile movers are a great company! They did my move seamlessly and easily for me, when I couldn’t be there. Everything was very professional and punctual. Whenever I had any questions they were always answered promptly! I would definitely recommend this business! Thank you Fragile Movers :)
Doug Nicholls
Service: Local moving Positive: Punctuality , Quality , Value
Sarah Lim
Great service and reasonable price. The staff on the day were on time, hard workers and very polite. Moving is generally a hard process but Fragile Removals made it so easy from the moment you first contact them to the service provided on the day. We moved during the unusual operating environment caused by COVID-19. The business completed a due diligence to ensure the health and safety of all individuals. Would use them again and recommend them.
Eddie Waters
Outstanding quality and excellent service to have my personal belongings packed and relocated From Melbourne Victoria to Scarborough Western Australia. Great value and affordable! Highly recommend Fragile Removals & Storage. I will certainly use this service again.
Jordan Keyes-Liley
Garry Briscoe
Excellent service! Fragile were courteous and efficient. I can absolutely recommend them for interstate removals. Service: Interstate moving
Briohny G
Services: Vehicle transport , Local moving , Furniture assembly , Moving-related packing Positive: Professionalism , Punctuality , Quality , Responsiveness , Value
TDG DG
Positive: Professionalism, Quality, Responsiveness, Value
Ambika Srinivasan
They helped me move from my home at Glen Waverley to Clayton. They were very professional, courteous, on time and excellent in making my move as painless as possible.
Abbey Gordon
Awesome service, communicate effectively throughout the whole process, simple, easy and just really great service. Had my stuff moved from Melbourne to Perth and it was all delivered much earlier than I thought! Really happy with how they handle everything !
Catherine
Fragile Removals were fantastic with our local move! Jack and Jack were punctual, worked quickly and handled all our items with care. We had just done some renovations to the house and they were extremely respectful, navigating tight corners and making sure not to nick any of our freshly painted walls. Would definitely use them again and highly recommend!
Chana Deutsch
Were very helpful and easy to deal with. Nothing was an issue. Were patient and careful. Services: Furniture assembly , Moving-related packing , Local moving
James Watt
Our furniture was treated with great care. The Staff were friendly and had a positive attitude despite this being a challenging move. I have used Fragile before and would recommend them to anyone. Service: Local moving
Kathryn Burns
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Giorgia Vigano
Positive: Professionalism, Punctuality, Quality
Mason Bailey
Great service, good price and the whole house was packed up, moved and unpacked quickly and easily!
Alison Visser
We recently used Fragile Removals to move house. From the moment I called to organise our move until the moment they finished, was nothing but professionalism. Max and Josh absolutely powered through all of it, respectfully looking after both our possessions and the surrounding walls etc in both homes. Nothing was too much trouble for them. We also couldn’t believe how quick they were able to move us. Thank you to the whole team involved with this move. We will definitely be using you again when we return back to our new home!!
M & M
We have just had the absolute best experience with 3 of the guys from fragile removals for our house move today. They were very careful with our belongings, turned up on time (they were early actually!) and nothing was a hassle for them. Extremely helpful, personable and efficient. Far better than any other company we have ever used. I would 100% recommend to any friends and family that is looking for this type of service. ⭐️⭐️⭐️⭐️⭐️ Michelle & Mike
Amanda Bell
I would definitely recommend Fragile Removals to anyone wanting items, furnature, paintings etc transported interstate …they were very reliable, extremely polite and efficient and very careful with all items.
MARGO SPRIDGEON
This is the 3rd time we have moved and used Fragile Removals. They are punctual, professional and completely excel in their duties. I would recommend them to anyone knowing they will give you the service you deserve and expect.
Tom Higgins
They were just fantastic from the moment they arrived, they collected all the information and followed it to the letter. Worked super hard and super fast, highly recommend
Jason Ramsay
I had a great experience with the Fragile Team - highly professional, fast and efficient upon arrival. I will certainly call Fragile again when I need to move house again :)
Paul Wiles
Positive: Professionalism, Quality, Responsiveness, Value
Jodie Lamb
Service: Local moving Positive: Professionalism , Punctuality , Quality , Value
Jon Nygard
Services: Furniture assembly , Moving-related packing , Senior moving Positive: Professionalism , Punctuality , Responsiveness
Rosalie Grace
The two young men were a great help. Quick and careful. Nailed it and made our day so much easier. Would use again. Thanks boys!
Mehdi Khaleghian
I used the service to move my big household items to a new house some 20 minutes drive away The movers were extra careful with my items. Wrapped everything professionally and were very careful and did not hit a single place I am super happy with their service and their price which is reasonable
Chintan Parekh
I moved households from Brisbane to Perth. My requirement was 10 cubic meters. Trained professionals handled my stuff and they all were very careful while moving things around. Everything was packed in the truck using commercial packaging blankets. Received everything intact at Perth :) Services: Moving-related storage , In-state moving
Rob Klemm
Easy organisation at a difficult time.
Jo Haseler
We first used Fragile Removals & Storage 9 years ago, for two house moves and storage in between, found them great all round so returned to them again. One move to new temporary residence and one to storage absolutely no issues, the guys were professional, efficient, friendly and took great care with our possessions. Highly recommend this company, will be using them again in a couple of months.
Odette Cains
Really happy with the way Jacob and Adam handled my stuff, they worked hard and were nice to boot. Great comms from office people too - I'll use you guys next time I move 🙂 thanks!!
James McCluskey
Positive: Professionalism, Quality, Value
Michael Le Grange
I have moved a number of times. Never before have I experienced such a feeling of professionalism in a move, the team was fantastic, pleasant and went out of their why to take the stress of me and my wife, not a single item was damaged or scratched, they were quick and efficient, well dressed and mannered, this was a fantastic experience, I can highly recommend them
Natalie O'Brien
Fragile removals were wonderful to deal with from the first inquiry to the last box unloaded from the truck. Nothing was too much trouble and everything was taken care of swiftly and respectfully. Excellent value and service. Will definitely be using them again.
Adrienne Martin
Josh and the other man were so nice,courtesy,reassuring,well,mannered.I highly recommended using Fragile Removals.Yours Sincerely Adrienne Service: Moving-related packing
Harry Pepperell
Service: Oversized-item moving
Heather Webb
Positive: Professionalism, Quality, Responsiveness, Value
Grant Stewart
Positive: Professionalism, Quality, Responsiveness, Value
E T
Positive: Professionalism, Quality, Responsiveness, Value
Tasneem Muskeen
Great service from booking to actual move. Friendly and efficient team. Thanks for job well done 🙂 Service: Local moving
Raj Uchila
Very happy with the service. Would use Fragile again if needed.
jon davis
3rd time I have used fragile to move house and 3rd time was a charm great team and the 2 kiwi lads they sent did awesome job and took great care of my property ! I don’t want to move house again but I know if I have to fragile will be my first point of contact , thanks Ash and team amazing as always ! J
Yoni Paluch
Great company, easy to deal with and super quick with the move.
Yesid Pineda Molina
I explored a few different options for an interstate removal (Melbourne-Perth) until somebody recommended Fragile Removals. Upon I uploaded my information I got an accurate (cubic metres) and affordable quote (almost half of the price compared to other providers). Peter managed my booking through the whole process, Ella answered some of my calls and solved my requests and questions and Adam in Perth arranged the delivery on time. Both crews in Melbourne and Perth carefully handled my goods, not even one scratch on my furniture! My car and motorbike were also picked up and delivered just on time. Thank you so much guys. Honestly, your service exceeded my expectations. I highly recommend Fragile Removals and without doubt I would hire them if required in the future.
Renee Wallis
Great service for our relocation from Perth to Melbourne. We would 100% use them again. Service: In-state moving
Alannah
Positive: Professionalism, Quality, Responsiveness, Value
Kimberley Chanter
Very professional and took great care of all of our furniture. The guys were very efficient and worked flat out throughout our move. We have used Fragile Removals three times previously and have always been really happy with the service.
Danielle Killick
Fantastic removals company. Friendly and professional. Arrived on time, took the utmost care of our furniture and made sure all boxes etc were moved into the correct rooms.
Christina Beaumont
These guys moved my entire house so quickly and efficiently. I was so impressed with their hard work as I had a difficult move including very large items to get out and in of small spaces. Super friendly and advised on everything they saw and made sure i was aware. I would highly recommend and i wouldn't ever use anyone else if I moved again. 100% recommend
jo coppins
Service: Local moving Positive: Professionalism , Punctuality , Responsiveness , Value
Doron Kollan
I’ve used this guys to relocate the office. Great work and perfect service. Would use again
Bernadette Kelly
Very calm and helpful guys
Caroline Lehmann
I came across Fragile Removals via google and could not have been happier with the service they gave and also the fact they were the best price! Emily was my contact and she managed to have our furniture collected from our storage until within a couple of days despite it being Easter! She always got back to me within the hour even with some daft questions I had! The shipment came from Sydney to Perth in what must be record time and the 2 delivery men were also a dream, young and extremely friendly and strong enough to handle even the heaviest of my parents very heavy furniture! They never complained and had everything in place, tidied and were on their way in a few hours (20 foot container!) Everything was extremely well packed into the truck and all the big pieces had been carefully wrapped. Everything was numbered and ticked off as they went. I would not hesitate in recommending Fragile Removals? Their name says it all!
R Martin
So efficient, polite and careful!! Really impressed.
Matthew Kinsella
Paula Barca
Positive: Professionalism, Quality, Responsiveness, Value
Md Abu Sayeed
Positive: Professionalism, Quality, Responsiveness, Value
Roni Dyskin
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jill Atkinson
The 3 guys were brilliant working in 35c plus conditions. All of our property arrived safely. Absolutely, no scratches nor damage. Their attention to detail was impeccable. A fantastic job. This is the 3rd time I have used fragile removals and will refer them to my friends Service: Local moving
Vicki Chalmers
Everything from start to finish was excellent. No hidden costs. Services: Moving-related storage , In-state moving
Michelle Ford
This company were so good to work with. The booking process was fantastic. The team turned up at the exact time they booked in (8:30am on the dot) and they were so conscientious and hard working and it was the easiest move I have had in decades. I will definitely use this company again and recommend them to everyone I know.
francesco sancetta
Positive: Responsiveness, Value
justine tee
Did not end up using this service as I found another mover that suited my budget and personal needs better. However, their response time to my initial inquiry was very good, and Rozana's customer service was also excellent.
Blunder Bus
Worst moving and storage experience imaginable. Several items went missing and others damaged. Follow-up communication was virtually nonexistent and mostly argumentative. Making a claim for damaged and lost goods turned out to be a nightmare experience of deceptive documentation and several inconsistent excuses. Finally, (one month later) they were only prepared to pay a small fraction of the replacement cost of just one of the many lost / damaged items. And, they ONLY pay a claim if customers agree not to post negative reviews on social media.
Akeera Dharmapala
I used this company to move my items from Perth to Melbourne (storage). 12 months later when I took my boxes out of storage I found that about 10 or so boxes were missing! Including really valuable handbags. I also used them to move from my Melbourne apartment to the storage unit. Again, a box Had gone missing with jewellery and other valuable items. Not only that, the price was significantly more than what was quoted (I’m talking double). They pack really slow & spending time on the phone texting their friends (at least one of the members from Melbourne team I had was doing that) The Perth crew that packed my items was great. Peter the guy who does the quoted customer service was great but the best way to judge customer service is when things have gone wrong... I’ve sent them a list of items that are missing and constant emails asking for an update and they haven’t one touched based to say anything.... I would not recommend them to anyone.
Abbie Gurd
Absolute scammers! Took 6 hours to pack a 2 bed 1 bath apartment where everything was already in boxes and bubble wrapped etc. The men would often disappear for 15 minutes at a time, taking advantage of the fact my 69 year old mother was on her own. Then had the gall to charge $1600!!! The same amount of things previously cost $600 to be moved and that included unpacking at the other end! I have approached them to complain and they took a message for their "customer care team" which obviously haven't called me back. Do not use this company!!
Jason Conci
THEIVES!!!!! Stole my wedding ring and watch From top draw of bed side cabinet. Melbourne to Sunshine coast. Do not use this company 👎👎👎
YH J
The customer service is ignoring my calls and emails about insurance claim It is very hard to contact the customer service officer for a claim after moving. After I sent a claim form(#208204) for a damaged item and got an email from the customer service officer saying that she will be reviewing my case a month ago. after waiting for 2 weeks with no news, I called 5 times and sent 3 emails but I got no callback and no email. I don't understand why It takes more than a month to review it or let me know about the process. Even it takes that long, you need to respond. just ignoring is so rude. I saw some similar reviews about the claims from other customers, hopefully, this company is not doing this on purpose until customers give up after a long wait and being ignored.
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