KEYS The Moving Solution4.40 · 131 reviews
Relocating can be an exciting but stressful task. Whether you are moving your business or your home locally, interstate or overseas, Keys can help you through the entire process. We take care of the logistics of your move so that your experience is as pain-free and seamless as possible.
As an Australian Furniture Movers Association (AFRA) accredited furniture removalist, you can trust that your possessions are in safe hands. When it comes to reliable removal companies, Perth residents and businesses count on the team at Keys. Our experienced team makes relocating hassle-free, regardless of the scale of your move.
Interstate or local move, office relocations, internal staff moves, furniture & IT equipment relocation and disposal - I always head to Keys Brothers to assist. Their staff are professional, helpful, savvy and always on time. Recently they even assisted setting up for our mid year staff function and assembled some flat pack furniture while they were here.
Just brilliant won't use anyone else ever again, they are so professional. Barry Boulter
Great job done..all on time..friendly and helpfull staff..reliable..Thanks Services: In-state moving , Moving-related storage
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Keys Bros, have been our chosen Logistic, removal and Storage preferred company for the past 12 years. They offer professionalism in every department we have dealt with. The company has exceptional high standards when compared to other suppliers of similar services which makes them a standout. e believe that this is a reflection of senior management on how they portray themselves and how this stems through to their operations. We highly recommend Keys Bros as a partner to any business that requires exceptional high standards to meet the demands of HSE, planning, and overall quality in the provisions of Logistics, Removals and storage, International freight and Import / Export Management. Continue the great work Keys Bros, you are definitely an Internationally recognised provider of a great service.
Gareth q O'Neill
Michael Brown from KEYs had been very professional and helpful. Helped to arrange my drop in short notice. BR//Rajpal
Nothing is too hard. Very prompt informative and on time. Workman lovely too.
Lindsay Paul Karanga
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent people very experienced Keys took so much stress away from our move Perth to Darwin in the midst of Covid. 2 professionals came in packed every little thing in no time with care for our stuff. Thanks Keys Services: In-state moving , Local moving , Moving-related packing
Excellent Removal company and especially now that the best removals company in WA has joined forces with them to make them a formidable force within the removals industry.
this is my last move, but if I were to move again I would definitely be using Keys Bros again, the guys that came to my house were very professional and took great care with my furniture and household gear and nothing was too hard for them, fantastic job! well done guys and thank you very much Mark Atkins
Great responsiveness and very efficient team.
Jonathan provided exceptional customer service from the beginning until the end of our move. The boys were on time, polite and offered solutions to what we thought would have been a difficult move. Thanks Keys Bros you were amazing and we will refer you to our friends. Linda Bottrell
We were packed and moved from Exmouth WA to Perth WA. .The guys we had were fantastic , grandmas dresser and mirror (over 80 years old) was delivered in the same state it left , unbroken and undamaged.... Have had many removals over the years and these guys are the best .nothing missing , nothing broken.... Very impressed with the guys we had and the service....
Keys were incredibly responsive, great to work with and well priced. I would gladly use their service again.
Everyone I interacted with at Keys - The Moving Solution were extremely professional and polite. The admin team and management ensured I had everything I needed looked after and the removalists on the day were upbeat, friendly and highly professional. Completed the job swiftly without any damage and for the quoted amount. Will definitely be using their services again next time we move
The offer the highest customer expectations available
So impressed by the team involved. Upstairs, downstairs, a lifetime of possessions and everything done on time and with good humour. Wish the unpacking on our new home was as easy! Services: Vehicle transport , Oversized-item moving , Furniture assembly , Interstate moving , Packing & moving supplies
Firstly Amanda was always helpful and prompt, she was one of the main reasons we chose Keys. The removal guys were absolutely excellent and we have no problem in using and referring Keys again.
Excellent ! Thank you ....
We dealt with several staff members at Keys and found them all to be very professional. They were always prepared to listen to our needs and were able to fulfill them to our complete satisfaction. We would be happy to recommend their services to anyone.
We relocated from Sydney to Perth during a very uncertain period but I was reassured by Keys that all would go to plan and it did. The team were on time, they were incredibly friendly and professional, and managed the task at hand efficiently. When I thought I had misplaced a few boxes they made sure they searched the whole home to find them for me. I was incredibly impressed and would certainly use them again. Highly recommend
Excellent service and care
Anne Liam Cara
Great service from the office staff and also crate loaders. Jonathan has great customer service skills, happy to answer all questions within a couple of hours and was happy to customise service to meet my requirements and budget. I was highly impressed with the team that came out to export wrap my furniture and load the container. They were all very professional and hardworking - all three equally so. I was very surprised that they were able to pack the full inventory into the 20ft container - I was holding my breath to see what could be accommodated, but they fit it all together very well.
Positive: Professionalism, Responsiveness, Value
Excellent Service & Value Danielle was fabulous to deal with.
We recently had a house full of furniture moved from Perth to Sanctury Cove Qld. The team that packed our items not only covered and protected everything, they also new how to pack a container properly. The not only ensured nothing moved, but also got maximum space used within the container thus reducung cost. Even the team on the other end were exceptional. Highly recomend Keys. They are the best I have come across and I have moved a lot over the years due to working in different states.
Recommended to me for move back to NZ. Very helpful and considerate. They made a difficult move at s difficult time much less stressful than it could have been. Unreserved recommendation from me. Services: Moving-related storage , Moving-related packing , Interstate moving
Keys Administration was superb. This was matched by the professionalism of all four staff who completed the removal program: on time, courteous, efficient, friendly and nothing was too much effort for them
Great value for ten boxes sent to Queensland, great customers service.
We used Keys recently for our office relocation and the entire process was seamless. From Danielle in the office to Tim, Hamish, Brendan and all the staff who assisted on site, they were the epitome of professionalism and efficiency and I couldn't recommend them enough.
Amazing uplift 2.5 hrs great job boys thank you wonderful crew👌👌👌
Service: Local moving Positive: Professionalism , Punctuality , Quality
Service: Local moving Positive: Professionalism
If you're looking for a removals company that provide excellent customer service at a competitive price look no further than Keys - The Moving Solution. Amanda came to our property to provide a quote. She was professional, answered all our questions and always returned phone calls. Dean made all the necessary arrangements for the packing, uplifting and delivery of all our belongings. He was professional, double checked everything and kept us informed. Cameron and Cory packed everything - they were incredibly fast, efficient and very polite. Their packing standard was excellent, not one single item was broken or damaged. Brenton and Rob did the final pack and prep before uplifting and delivery. Even though we moved to a two story house - nothing was too much trouble. Nothing was damaged, there were no marks on the walls and they placed everything exactly where we wanted it. They were polite and incredibly efficient. 10 out of 10 - thank you!
Suzanne Price (Suzie)
Used to have an excellent team of customer relocation specialist
Keys Bros Moving Solutions were great. Their service was fast and efficient. The staff were really informative and helpful making my moving experience so much easier.
Keys Removalist has a great team from the onset including management, admin and the removalists. Admin keeps you informed of each step. The removalists worked non stop, picked up and delivered with care, were happy to go the extra mile. All the staff helped us immensely and their natures were so positive and obliging. I can’t praise them enough
Keys TMS recently did our uplift for an interstate move on behalf of another company. Their packing of our goods into container was exceptional. Everything arrived in perfect condition. Service was efficient and on time.
Professional service,Friendly staff.We had a good experience when we moved from Perth to Melbourne.Can recommended to anyone.Reasonable price.I dealt with Sonia and Ursula.They gave a good service.Happy customer.
Revised review: Missing items during delivery, promised to contact me which never quite happened. However missing items arrived at my house a week later. Thanks. Service: Local moving
Haven't finished with them
Not what you would expect from any service provider, especially at such a significant cost. The customer service was ok at face value, but it appeared that little to no action was taken after a conversation. Schumacher Cargo Logistics, the receiving company in the US is appalling to deal with, absolutely useless on all accounts. They never respond to emails or phone calls, and don't provide any updates. But they will send you invoices asking for money without any explanation of the charges. On rare occasion when you actually make contact with them to ask a simple question, you are given a politician's answer that provides no clarity whatsoever or any resolution. It is now 5 months later than the original arrival date and our goods have still not arrived. If you are shipping household items, I would strongly suggest using a different company.
On time and always answered or promptly returned calls. However our one new large sideboard, highlighted as please do not damage, was pushed up the truck ramp with my son watching, the angle with a very small low wheeled platform, was never going to work. Upside down it damaged the top. Noted on the pickup. Result: you did not pay the $1000 insurance fee. My reply, I do not need insurance that is limited anyway, if you damaged the items, that is it could have/ Should have been avoided. I'm covered. That is they can't just throw and smash you possession. Duty of care. When I highlighted the insurance restrictions and their policy, yes I read all the fine print. I was told they would pass it onto there insurance, who initially said no. Four attempts I gave up. The only way to repair solid timber is to have it removed again to a repair shop. This was my 18th move, this time not complements of the Defence Force. What do you do? Start visiting removal company offices, get a lawyer or let them take $4,500 for a local move and take no responsibility. Andrew Swanbourne
My family move a 20ft container from Brisbane to Perth 12 months ago and Keys were responsible for unloading the container , I have moved around the world and have never had the experience that Whybirds and Keys provided , firstly Keys failed to do there research about our driveway and after blocking the street for 20 minutes during morning rush hour we received a call that they will not be able to unload at the property and will park elsewhere and unload the contents of the container with an extra charge , further to this day I still have not received any word on my PlayStation that conveniently did not arrive in Perth ,the insurance excess is practically the same value of the PlayStation and why should I pay for an item that went missing from a Container that I watched being packed , to this day it makes me sick that this organisation refused to even look into the matter . I definitely do not recommend this Business.
Unfortunately I am not able to comment on the pick up, storage, transit or delivery aspects of the business. The reason being Keys didn't even provide me with a quote despite me contacting them on three occasions. Each time I was told they would be in touch in a couple of days with a quote. I know these are strange times but customer service is still important. Needless to say I took my business elsewhere.
I would not recommend Keys Brothers for International relocations. It took 6 MONTHS for my possessions to be delivered from Perth to Ireland. I placed an order on 17 July 2018 and only received them on 3 February 2019. They told me that the delay was due to not having sufficient orders to fill a container which delayed the dispatch from Australia until 6 October (that’s the date they provided me, but I have not verified it). There were further delays in the UK which meant it wasn’t shipped to Ireland before Christmas. I contacted Keys during that time and basically, they were not willing to take any responsibility. I asked for compensation citing their failure to perform their services ‘within a reasonable time’ which is a legal obligation of suppliers under Australian Consumer Law Section 60-63. My understanding is that a ‘reasonable time’ is the time that it takes a prompt removals company to perform the services taking into account the mode of transport used and the nature of the move and I think it’s fair to say that it shouldn’t take 6 months and if there is a possibility of that, you should be informed of this in initial discussions. Keys Brothers point to a clause in their terms and conditions which states that they do not take responsibility for delays to try to avoid their obligations but that is not enforceable under Australian Consumer Law. They did offer $100 but that doesn’t cover the inconvenience or the indirect costs of the delay. When you pay good money, you expect a certain standard of service and this was simply not good enough.
Hi to all prospective people who are moving. DO NOT USE K E Y S B R O S. in Perth, We moved with them a few years ago and when we received HALF of our personal effects we also discovered that some of it had been used while in storage at their Canning Vale storage depot. Please take our advice.....DO NOT USE THEM........ Thanks, Terri
Obaid K. Khan
Stay away from this company My kids were sick just because of this unprofessional company Their employees took 8.5hours to pack my stuff My whole day was ruined After 1 week we called them to know the progress They said ur consignments still in perth it will be delivere next week,after half month they are still not sure how much time it will take !!!1 or 2 more week UNPROFESSIONAL COMPANY
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