Mackay to Coffs Harbour Interstate Removalists

If you need to change the delivery or pick up date, please advise the removalist as early as possible. They can sometimes accommodate changes and reschedule but this has a few variables. 

If you change your list of items or space required a week before your move, we can usually adjust the price accordingly. In some circumstances this won’t be possible depending on the booking volume and amount of change and notice provided.

Reading reviews is a great way to determine if a removalist is the right one for you. Platforms like Google, Product Review or Muval are great for this because they have built-in mechanisms to ensure reviews are from genuine people that have actually interacted with that business.

However, we advise to be cautions of moving companies with hundres of reviews and a perfect 5 star rating on these platforms as reviews unfortunately can be faked. Don't get us wrong: honest companies with a perfect 5 star rating do exist and they are excellent (we have a few on our platform!). But, given the nature of furniture removalist work, something, at some point, is bound to go wrong. Maybe the truck breaks down and is late for a job. Maybe someone accidentally trips and some items in a box are damaged. Whatever it is, accidents unfortunately do happen and these sorts of occassions rarely attract a 5 star rating.

Because of this, companies with a 4.5 or above rating are often just as good as a company with a perfect 5. So, we suggest, instead of looking for all 5-star reviews, take a look at a companies worst reviews and pay special attention to how they responded to the issue. Were they sympathetic? Did they respond promptly? Did they offer a resolution? Were they contactable for the customer to voice their concerns? These are the sorts of things that separate the best removalists from those who don't deliver a high level of service.

Read more about how to avoid dodgy removalists here.

When looking at your kitchen, the industry standard is one book carton to each cupboard door. 

It is preferred if you or your representative to be present at the pickup and drop off.

The earlier you book your move the more confident you can be that the date you wish to move will be available. However, the time in advance that you should book is heavily dependent on the time of year. Between October and March we recommend booking at least 3-4 weeks in advance of when you want to move. From March - September you can leave it a little later, booking 2-3 weeks out.

The cost for your local move will depend on how long your move takes. Some dishonest moving companies quote very cheap hourly or half-hourly rates to get your job, and then work slowly on the day or surprise you with additional charges in order to make more money.

Unless they are running a limited special offer, most honest removal companies need to charge at least $45 per half hour or more in order to pay their staff (two people usually come to load and unload the truck for you), pay their insurances, and make sure their trucks are serviced regularly.

All furniture items will be wrapped in heavy removalist quilted padding to best protect your furniture; Some removalists will also use shrink wrap as well.