Darwin Backloading.

Each company has differing policies about notification before the pickup and delivery. Some companies can provide a time window on booking, others provide this the day before, while others will provide notice within an hour of their arrival. 

If you change your list of items or space required to an increased amount, the removalist will adjust the price accordingly. It is advisable to inform Muval as soon as you know that your moving volume has increased. This way, we can plan to avoid any items being left behind on the move day. Please contact Muval about two days before your move once you have finished packing; this way, we can give the correct information to the removalist company before the day. 

Packing and unpacking boxes for your house is not usually included by default when you book a removalist. This is a service that needs to be booked separately (you can do this through Muval) or done yourself, and is best arranged for a day or two before your removalist is scheduled to do your uplift.

In our experience, people always dramatically under estimate the time it takes to pack their house, and it's usually one of the most burdensome tasks of moving! If you're packing yourself, make sure you start early and do a couple of boxes a day. Otherwise, save yourself the hassle and book packing services through Muval. Your future self will thank you.

If you have the original TV box, please use it. You can also purchase TV storage/removal boxes from storage centres. If you don’t have a box and can’t source one, the removalist will use heavy-duty blankets to protect the TV.

We encourage bookings ASAP, and this will hold the price, reserve the space, and give you peace of mind. This can also mean you avoid any future price rise.

This can be organised but will incur an extra charge.

It is preferable to consider taking out an all-risk policy for your move. We offer two different options of coverage for your move, which include lowering the excess to obtain a lower premium or the ability to cover specific items of your move: https://www.muval.com.au/cover 

Reading reviews is a great way to determine if a removalist is the right one for you. Platforms like Google, Product Review or Muval are great for this because they have built-in mechanisms to ensure reviews are from genuine people that have actually interacted with that business.

However, we advise to be cautions of moving companies with hundres of reviews and a perfect 5 star rating on these platforms as reviews unfortunately can be faked. Don't get us wrong: honest companies with a perfect 5 star rating do exist and they are excellent (we have a few on our platform!). But, given the nature of furniture removalist work, something, at some point, is bound to go wrong. Maybe the truck breaks down and is late for a job. Maybe someone accidentally trips and some items in a box are damaged. Whatever it is, accidents unfortunately do happen and these sorts of occassions rarely attract a 5 star rating.

Because of this, companies with a 4.5 or above rating are often just as good as a company with a perfect 5. So, we suggest, instead of looking for all 5-star reviews, take a look at a companies worst reviews and pay special attention to how they responded to the issue. Were they sympathetic? Did they respond promptly? Did they offer a resolution? Were they contactable for the customer to voice their concerns? These are the sorts of things that separate the best removalists from those who don't deliver a high level of service.

Read more about how to avoid dodgy removalists here.